Shipping & Returns

Terms of Delivery

If you wish to book your delivery for more than four working days in advance, please state your desired delivery date in the additional information box at checkout. If no date is entered the delivery will usually take place within 4 working days. A contact telephone number MUST be entered with the delivery details, to enable the delivery company to confirm the delivery date. If a telephone number is not provided the order will remain unprocessed until a time that we are provided with one.

1.All deliveries are made to the nearest flat kerbside.
2.Deliveries will be made using a tail-lift and NOT on a hiab crane.
3.All deliveries must be paid for prior to delivery, the driver will not accept any money.

4.If the customer is away and un-contactable, the courier will attempt to leave the item in a suitable place. UK-Gravel is NOT responsible for goods left at your property after delivery.

5.Access MUST be suitable to accommodate a rigid vehicle with tail-lift facility. You must ensure that the delivery vehicle can easily access the point of delivery and that this will be on a solid, even surface. The manual pallet trucks used cannot operate on uneven surfaces such as gravel or grass, inclines or declines. If the courier cannot make the delivery for reasons stated above, it will be taken back to the depot and will either be re-delivered on another day or returned to ourselves. This will incur a re-delivery charge of £40.00 (which is to be paid before the receiving of the goods) or a returns fee. The returns fee is charged at the original delivery cost charged to UK-Gravel plus the return fee. This will vary depending on the delivery area and so will be charged accordingly.

6. Access to the delivery point must be via a road that can accommodate a 16 tonne vehicle.
7. Goods must be inspected before signing. Any damages to the product must be highlighted on the delivery note and given back to the driver.
8. UK Gravel will not accept any liability for damages to property caused during delivery.
9. If an agreed delivery is broken (by you the customer) a re-delivery charge of £40.00 will apply. This must be paid to UK Gravel directly before a redelivery is booked.
10. The customer is responsible for the disposal of any pallets and bulk bags after use.
11.The delivery can be made from 08:00 - 18:00 unfortunately we are unable to provide timed deliveries or ETAs. The company will make every effort to deliver products on the agreed date, but this can NOT be guaranteed, however 98% of orders are delivered on the day that was requested. The hauliers can experience problems on the roads due to unforeseen circumstances which can result in delays. Excludes bank holidays.

Returns and Refund Policy

Returns Policy

You can return your purchase in its original condition within 21 days of the date you received the item. All shrink-wrap must be intact and the goods in the same condition supplied.

If you wish to return your item you will be charged the return delivery charge only. You will be advised of this cost. You can also return the goods to us yourself at your own cost. This does not affect you rights under the Consumer Rights Act 2015.

Refunds Policy

Where you are withdrawing from your purchase between 7 and 30 days after delivery and there has been no error on our part, we will refund only the cost of the item.

We will not refund the delivery or other add on charges made, should you wish to return the goods at your own cost please contact us to arrange for return labels.

Any refund paid will be paid back to the same method of payment.

Unsuccessful deliveries

In accordance with our terms and conditions it is important to note that our delivery system requires a hard flat area to receive our product.

If you are in any doubt that we may not be able to deliver please call UK Gravel for advice.

Should we be unable to deliver due to the point of off-loading not meeting the criteria, then return charges will apply.